Job opening at Udaan Skill Academy

Non-technical Support Executive

Job Description

The Non-Technical Support Executive will be responsible for ensuring that customer inquiries are answered quickly and accurately, while providing a high level of customer service.
This includes responding to emails and phone calls, troubleshooting customer issues, and providing technical support when needed.
The ideal candidate will have excellent communication skills, an eye for detail, and a passion for helping customers achieve success.
Assist with customer onboarding by providing product training and tutorials.
Identify opportunities for improvements in the product or service delivery process.

Responsibilities

Respond to incoming emails and phone calls related to customer inquiries.
Troubleshoot customer issues and provide support when necessary.
Escalate complex customer issues to the technical team as needed. Provide regular feedback on customer trends and needs.
Proactively follow up with customers to ensure their satisfaction.
Handle customer complaints in a timely manner. Monitor SLAs for timely response to customer inquiries.

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