Job opening at Udaan Skill Academy

Customer Success Manager

Job Description

The Customer Success Manager is responsible for ensuring that our edtech customers are successful in their usage of our products.
This position requires a combination of account management, customer support, and sales skills.
The successful candidate will be a self-starter who is able to develop strong relationships with customers, troubleshoot issues quickly and effectively, identify new sales opportunities, and help ensure customer satisfaction and retention.
Collect feedback from customers to update company processes and product features.
Proactively identify potential risks or problems related to customer contracts.

Responsibilities

Develop an in-depth understanding of our products and services.
Establish meaningful relationships with customers to ensure satisfaction.
Provide top-notch customer service and technical support to clients.
Analyze customer data to identify trends, opportunities for improvement, and areas of concern.
Collaborate with internal teams (sales, product development & marketing) to ensure success for customers.

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